By purchasing any stock or bookings from our website you have declared that you have read and agreed on the following - 

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• Any dead on arrival animals has to be reported to us within 12 hours of the packages arrival! If you do not report it to us by then, any claims will automatically be void and you will not receive a refund! 

• Refunds will be given in gift vouchers!

• For any claims of dead on arrival insects a full coloured image of the animal will be required to process the claim! 

• Any sizes of the insects are approximate, these can change frequently depending how long they have been in stock for and may not be updated on the website! 

• We reserve the right to change prices without prior notice!

• We reserve the right to postpone shipping when we feel it is either to hot or cold to ship livestock. Due to the weather a refund claim will not be an option. Pick up service will be available. 

• We cannot be held responsible for any deaths or injuries, caused by our livestock.

• Once the insects are in transit we are no longer responsible and the courier service will now be the party whom is responsible.

• Scratch cards can only be used online! One card per order. No other discount or promotions will be accepted to use with them.